With the changing environment in the retail industry, more physical store space is utilizing AR to deliver the common client’s engaging buying experiences. When most sales occur through the internet thanks to its accessibility, physical stores are using AR as the means to combine physical and virtual spaces in the most innovative ways seen before. Products such as AR mirrors, interactive displays, and virtual personal stylists represent the new generation in shopping technologies and are shifting the role of shopping into an interactive, engaging and dynamic experience.
Rise of AR in the Brick and Mortar stores.
Growth of e-commerce has proved very challenging to traditional retail stores or shops. As a result, most traditional retailers have gone further and adopted AR as a way of attracting people to come shop at their physical stores. AR aids these stores to provide experiences that cannot be attained online, which will make customers seek physical experience.
One of the ways that AR is boosting in-store actual substance shopping is through developing interactivity that is directing. AR which embeds digital content into the physical world makes it possible for consumers to read more about a product and how it will appear when brought home or even enable shoppers to buy clothes without having to use the trial rooms. Not only do these features add entertainment as well as functionality to the shopping process but they also address the recent and continuous trend for more bespoke marketing.
Further, through the help of AR technology, store is capable on giving recommendations based on the customer’s preferences in real time. Now whether through mobile applications or in-store layouts customers get prompt recommendations regarding their preferences increasing chances of a sale and enhancing total satisfaction. And I think that combination of digital with the physical touch point is crucial for the reactivation of the physical retail store environments (Clark and Johnson, 2023).
AR Mirrors: A Game Changer in Fashion Retail
Another interesting use of AR in physical stores is the concept of the AR mirror in a store. Often referred to as ‘smart mirrors’ or the ‘virtual dressing rooms’, such gadgets help the clients understand how particular forms of clothing would fit them without having to put them on. With the help of the mirror interface users choose different garments, accessories and sometimes even makeup to see how such outfits will look in real life.
For instance, Zara and Neiman Marcus stores have incorporated the AR mirrors in their business Premise. Some of these mirrors come with cameras and sensors that display clothing that the customer can see in the mirrors and quickly go through the entire assortment. It quickens the shopping experience and keeps the inconvenience of going physically naked while dressing to dress and at the same time enabling customers to try different outfits on (Doe and Garcia, 2024). Moreover, regular AR mirrors are frequently accompanied by social sharing options to let the customers share their outfits with friends or post them on social media, all of which increases interaction.
They also have a critical role in enhancing diversity of body types. For instance, AR mirrors are convenient to use when selecting clothes since those with mobility problems will not have to battle with fitting rooms. Also, with the help of providing customers with real-time sizing, clients can make a better choice regarding purchasing garments as the likelihood of returning clothes will be considerably lower, and, therefore, customer satisfaction will increase.
Interactive Displays and Virtual Styling Assistants
Besides AR mirrors, another essential element of the AR shops is making a turnaround to becoming an interactive territory. These types of displays become large touch panels or projection types that enable customers to select products in a manner that was not feasible before. For example, a client can use the touchpad to select a product in order to get information on its performance, comments by other users, and stock status. They can also use the interactive technologies to make their own cloths combination, selecting colors or even getting ideas of how the furniture will look at their homes.
A well-known specimen of this kind of technology is IKEA’s application that lets users visualize home furnishings with the help of smartphone cameras. However, IKEA has also moved to incorporate some of these features physically in its stores with clients being able to employ touch screen kiosks to select from a variety of options and then make a visualization of how certain furniture items on display will look when placed together. This makes the process easier and is a more engaging approach to shopping and can also reduce decision-making (Smith and Adams, 2023).
Furthermore, with the development of advanced technologies, service companions, such as virtual styling assistants, form a part of a powerful means of personalization. These digital stylists typically rely on artificial intelligence to understand the customer’s buying history and further shopping behavior when compiling the suggestions list. AR taken to the next level where the customer can see not only the individual piece but an entirely coordinated look. For instance, Levi’s provides its customers with an AI-based AR stylist who recommends clothes and how they could look wearing it and shows the result on a screen. Such instant feedback empowers customers for surety in final purchase, and seamless integration of physical and digital aspects of shopping.
Blending Physical and Digital Retail: The Phygital Experience
In the light of the existing AR technology, the division between the tangible and virtual purchasing process is gradually fading out to create the so-called phygital experience. It is a term used to describe the proper combination of both physical and digital aspects of the store to provide the client with a smooth shopping experience based on the need and appetites of both worlds.
AR fits seamlessly into the customers’ lifestyle where they can switch from physical to digital interface. For example, a customer is in a store, and they use the smartphone to scan a given product’s bar code to get more information about the product; information such as customer reviews and other products which are related to this particular product. Instead, they can use the store’s AR app to see it in a home or on their body making advantage of e-commerce in physical store.
Even more stores are performing this one step further through the integration of mobile apps with augmented reality that not only drives customer engagement but also offer the consumers some form of incentive or reward for their in-store shopping activities. For instance, some stores let a consumer accrue points every time they scan a product with their smartphone, which they can later be exchanged for such things as a discount of some sort or an exclusive offer. This encourages the customer to interact more freely with the brand, so they become more loyal to it, (Harris and Lee, 2023).
The same way, the phygital approach has profound implications in elevating sustainability in the retail business. Consequently, by allowing consumers to ‘virtually’ put on a garment or try other products, AR can help retailers reduce how much stock is kept on the shelves and, thus, reel in unnecessary waste. In addition, its sizing and fit advice give consumers exact measurements, which help in limited returns, one of the biggest indicators of environmental waste in the fashion sector according to Jackson and White, 2023.
Conclusion
Consumer usage of physical stores is evolving quickly toward the use of augmented reality that helps enhance convenience and sales experience. Other current applications of this technology include use in assisted selling through retailers’ AR mirrors, using interactive displays, and virtual styling assistants. With AR being still in development, integrating a physical store with an online store will become seamless thus paving the way for the new “phygital” shopping experience.
References
Clark, A. and Johnson, M., 2023. Revolutionizing Retail: The Role of AR in Enhancing Brick-and-Mortar Experiences. Journal of Retail Technology, 10(2), pp.30-42.
Doe, L. and Garcia, R., 2024. Virtual Dressing Rooms: How AR Mirrors Are Changing the Fashion Landscape. International Journal of Fashion Technology, 8(1), pp.45-59.
Harris, P. and Lee, S., 2023. Phygital Retail: Bridging the Gap Between Physical and Digital Shopping. Retail Innovation Quarterly, 6(3), pp.22-33.
Jackson, T. and White, J., 2023. Sustainable Fashion with AR: Reducing Waste through Virtual Try-Ons. Sustainability in Retail Review, 9(4), pp.12-23.
Smith, K. and Adams, N., 2023. IKEA’s AR Journey: How Interactive Displays are Revolutionizing the Home Goods Market. Journal of Retail Innovations, 11(2), pp.37-49.