In the current digital era, Customer Experience has evolved with multichannel support, chatbots, self-care, and virtual assistants to reduce customer effort, driving the development of Customer Relationship Management tools. However, while significant investments have focused on empowering AI-assisted agents, the role of managers has been largely underserved.
I’m designing a solution to empower the “Augmented Manager”, equipping leaders with advanced tools and analytics to optimize real-time-onsite–remote-team performances and deliver outstanding results in an increasingly complex, tech-driven customer experience ecosystem.
Beside.you is a Software As A Service (SaaS) solution, is developed to simplify decision-making and boost efficiency for managers.
By solving the biggest business challenges, with intuitive functionalities simplifying Steering, Performance management, and resources’ Growth, it is shaping a future whereall business tools work seamlessly together, unlocking unmatched operational excellence for organizations everywhere.
This small demo showcases some parts of the product experience that is offered beginning with Steering on its macro micro levels:
