Since people are tired of the usual online ads, an essential shift is happening. AR is now used for more than fun effects, as it supports marketing that relies on presence, relevance and people’s connection. The future of AR marketing is focused on changing the way brands interact with the physical world instead of only adding digital elements to it.
Here, I discuss the next important things happening in AR marketing such as ambient AR and campaigns affected by emotions, as well as real-time personalization.
1. Background Marketing: Ambient AR consists of Interactive Elements
Ambient AR refers to information or objects that appear in the physical environment around someone, depending on their location, the time or even the mood they display. With ambient AR, you can receive information or experiences without having to aim your device at anything or use the camera.
Just think that as you walk into a store, your AR glasses will highlight items that mean most to you based on your past and present interests. Perhaps it’s a public sculpture that tells a relevant story from the brand as you walk by. Marr (2019) stated that the next important shift in marketing will be hidden tools that make it more convenient for people without demanding attention.
They believe that these campaigns will be integrated into our lives, helping us rather than causing disruptions.
2. Emotionally Responsive AR: Marketing That Feels
With today’s technology, marketers have more ways to sense when customers are not happy or satisfied and can respond.
Marketing is being transformed by the way AR blends with affective computing which is able to gauge feeling from a person’s face or other signs. When AR is used, brands are able to react instantly to what a user is feeling.
A fashion retailer can use AR mirrors to determine if a customer is upset or happy and react appropriately. If a person seems tense, a skincare brand may guide them through visualisations to help relax. Since the brand responds so quickly, marketing shifts from promotion to sympathy.
Kotler, Kartajaya and Setiawan (2021) state in their book that the upcoming trend in marketing calls for machines and humans to work together. Emotion-aware AR prepares to do just that.
3. AR Spaces That Last: Digital Twins Are Increasing
Businesses are beginning to design AR spaces that mirror actual places and keep updating with the real world. Thanks to Niantic and Snap’s platforms, companies are able to set up multi-user AR areas where clients interact with various things such as products, over a period of time.

Envisage a sneaker brand where you could use AR to access its virtual flagship store, join drop events, meet others in real time and share your brand avatar. They shouldn’t be mistaken for simple campaigns; they’re meant to last.
Craig mentioned before that with AR, we will experience more lasting environments that matter for a period of time.
4. Hyper-Personalisation Through AI and Spatial Data
AI allows brands to examine AR data to personalise their offerings for every individual. Based on someone’s interactions and tastes, a tourism company could develop an AR walk in real time. A fitness company could advise you on appropriate exercises based on your schedule when you enter a gym. ( which is already can used as an app)
Pires and Stanton (2015) explain that real-time flexibility is crucial in today’s marketing which incremental AR provides with accuracy.
5. Storytelling for the Sustainable Use of the Environment
Many consumers hope that brands can be more transparent and environmentally friendly. AR lets you present eco-information by visualising the process behind a product on its packaging or in stores.
For example, Rothy’s has introduced AR experiences that explain how used plastic bottles are made into shoes. When customers perform a scan, the sustainability statements are immediately visible.
Deloitte highlights that AR creates transparency, turning regular CSR efforts into experiences that engage consumers.
6. WebAR and 5G are helping to get rid of the barriers.
Over the past few years, using AR in marketing was restricted due to the requirement for users to download an app and the lack of enough bandwidth. However, WebAR enables AR to be accessed via web browsers and with the introduction of 5G, these problems are no more.
Nowadays, brands can design interactive campaigns using a link or QR code. Because it takes little effort to log in, the platform will attract more users, encourage them to spend more time there and reach a wider audience. When Starbucks switched to WebAR for their seasonal offers, they reported a 62% increase in the way customers engaged with the campaigns.
In Conclusion: From Something New to Something Essential
The best part about AR in marketing now is its potential, rather than what it is today. Today, AR is more than a clever tool or a trend; it is expected to be the main form of brand communication. There will be a shift in AR marketing from advertising to offering experiences so realistic that people barely notice it.
It is evident that the brands that succeed in being less visible, yet present, will guide the future market.
Reference List (Harvard Style)
Craig, A.B. (2013) Understanding Augmented Reality: Concepts and Applications. Waltham, MA: Morgan Kaufmann.
Deloitte. (2024) Augmented Reality: The new front line of digital marketing. Available at: https://www2.deloitte.com
Kotler, P., Kartajaya, H. and Setiawan, I. (2021) Marketing 5.0: Technology for Humanity. Hoboken, NJ: Wiley.
Marr, B. (2019) Tech Trends in Practice: The 25 Technologies That Are Driving the 4th Industrial Revolution. Hoboken, NJ: Wiley.
Pires, G.D. and Stanton, J. (2015) Interactive and Dynamic Marketing. London: Routledge.
Scholz, J. and Smith, A.N. (2022) Immersive Marketing: How Technology is Shaping the Future of Customer Experience. London: Routledge.
Starbucks. (2024) Seasonal AR campaigns: A case study. Available at: https://stories.starbucks.com
Grammar and formatting support provided by ChatGPT.