Diversity and Representation in Animation and Character Design Challenge Awards | Pixel Vienna 2023 

The panel discussion that took place at Vienna Pixel had professionals of the animation field discuss the topic of diversity and representation in animation.

The discussion starts off with the guests discussing their favorite childhood characters, pointing out the fact that these characters heavily influence people, following them into their adult lives even. 

The question is posed as to how character design can made good when following „classic“ character design approaches, that have lots of rules and principles, have the potential to reinforce bad stereotypes. 

One issue that needs to be addressed is the fact that the reinforcement of such types happens already in art school, for example in live drawing sessions, where the models are often white, think and straight, not sufficiently integrating other body types into the education of art students. The professionals then recommend to go outside, to sit on the bus, for instance, and look art people, to look at their body shapes and outfits and whatever else, as there is so much diversity in that. They point out that when it comes to character design, artists tend to see a lot online or in the production of big studios that they compare their own work to and then find ones line, narrowing down their way of finding inspiration elsewhere because they feel comfortable in that line of work and don’t have to take too many risks. 

Another challenge for artists is their own subconscious prejudices, which means that it is important for people to talk to the groups they want to represent in order to do it correctly. Some studios even have diversity teams that ensure the representation of the characters is suitable as sometimes, even if there are no bad intentions, people can get it wrong if they don’t talk to the ones it actually concerns. 

The classic school of animation works quite well in communicating intention, action and characteristics but sometimes they tend to be overdrawn, one of the artists mentions. They talk about how they discovered that representing someone through their actions rather than the look of the character can be very interesting, as you can’t tell from their look whether they are good or bad. 

Larger productions have seen a lot of progress however there is still a long way to go. The professionals then move on to describing some experiences they have made concerning the topic of representation themselves.

One example that is named is about one artist working on a project that featured trans-persons and there was a lot of discussion within the team as to how to show the respective sequences. However, the team consisted of CIS people only, so they called in some friends to talk with and get feedback from them to make sure the representation was authentic. Another example was a game with a story about a disabled person, where the team reached out to an agency for accessibility and a disabled basketball player, who even supported the work on the game design for the apartment to realistically depict how the character interacts with the world. 

Representation requires thorough, self-critical research from the creators and it is really a responsibility that they share through all kinds of diversity, be it gender, disability, or race. They also stress that intersectional research is important, explaining how just talking to a person of color, for instance, isn’t enough to represent all of one entity. Social backgrounds, living circumstances, dreams and personal definition need to be considered.

Often, higher positions in the industry are predominantly led by men, whereas women, queer people, or marginalized groups might have trouble to reach these positions. Still, the panel guests convey that it is an organic process and that being sensitive and open to listen and give people opportunities is important, so that spaces that, for example, support a persons specific requirements can be set up. Listening is one of the issues in the industry, and good leaders should take in the people around them. But, on a positive note, they also mention that they feel a big shift in awareness in the next generation coming on. 

One thing that is still noticeable in many areas of the industry is even present in the education at universities and art schools – male-identifying students have shown up to collect feedback more than non-male identifying people, with more confidence/certainty, showing just how much it is still engraved in women’s minds how much more they have to prove themselves and that they are harder on themselves, often questioning their abilities. Therefore, mutual support and opening up towards each other is of great importance. 

The panel concludes the talk with some questions from the audience, debating over topics like cultural consulting and as to why it is not a priority at big studios, for example.  The answer to this comes out pretty clearly states that after all, a company’s goal is still to make money and that in the end, the value of the content comes from and with the value of the people/end-consumer of the contents because this translates back into the company. Therefore, it can be hard to find initiatives or to get them right. Also, there is still a lot that is not known to many people, so some disabilities, for instance, might not be represented because too little people actually know about them. 

The panel guest suggests to do anti-bias training, to really inform themselves and to do so actively in order to tell appropriate stories.

They then move on to other questions, and one important topic mentioned is the issue of constantly feeling not educated enough even if they do research, talk to and bring in people to tell their stories – and yet, mistakes happen. Still, it is important to think about the intention behind that, and maybe being able to separate certain treats of a character from others. In the example, the representation of an asexual person who is a mean character is mentioned, as it left the community disappointed due to their portrayal, as asexual people are not often seeing representation in the media. But it is about the intention behind it – would the creators portray all asexuals as mean and manipulative or is this just a character that happens to be both of these things? 

Overall, it matters how and why we create characters audiences can identify with, and there should be a way of creating them that connects to their story and on how they solve problems – and to then go from there, in order to discover their form and shape based on the character rather than its look.

Also, characters should not be reduced to one identity in terms of what they can portray, such as in having an immigrant always tell their „immigrant story“ and taking away the rest of their identity. 

Also, all of us have stereotypes inside of us and we also live clichés, and creating content that is expected is just less interesting, because people often expect what’s coming etc.

To sum up: being aware and open-minded, talking to people, listening and educating oneself is a major part in the creating and portraying of character. There is much work yet to be done, but there also is a noticeable shift in the industry, sparking hope for the future!

Summary of the Research in Major Events Across All Continents

My research on major events across continents reveals a common pattern: many events maintain consistent corporate identities (CI) or logo designs, with only minor contextual changes over time.

Traditional festivals and cultural events, such as the Lunar New Year in Asia, Diwali in India, Holi, or Lantern Festivals, as well as European events like the Oktoberfest, rely on timeless, culturally rooted visuals that rarely evolve, preserving their heritage and recognition. Similarly, iconic modern festivals like Coachella (USA) and Tomorrowland (Belgium) maintain consistent branding, occasionally tweaking color schemes or adding seasonal updates, while the core identity remains stable.

In contrast, globally oriented or rotating events frequently embrace evolving designs to reflect their host cultures or respond to societal trends. Sporting events like the Olympics, FIFA World Cup, Asian Games, and African Cup of Nations redesign their logos and visual identities for each edition, incorporating local cultural elements and modern design trends.

Similarly, political gatherings such as G7 Summits or Climate Conferences (COP) adapt their branding to highlight global priorities like sustainability, innovation, or collaboration, often influenced by the host nation’s identity.

Overall, the balance between stability and adaptability varies across events. Traditional and brand-focused events prioritize continuity for global recognition, while international and rotating events use dynamic design languages to capture the diversity, values, and trends of their specific contexts. This duality reflects how events worldwide align with societal and cultural changes while maintaining their distinct identities.

The challenges of communicating science | Part 3

Social Media 

Nonetheless, scientists have increasingly been engaging in science communication, together with universities, being pressured by the demand for „accountability“. 

Among scientists, the need for media attention and gaining visibility has created a competitive field, increasing the risk for tainting scientific knowledge with an underlying motive of gaining the attention of as many persons as possible. Some scientists have achieved a status as „visible scientists“ by actively engaging in popularization in order to increase their public visibility, however, this popularity is often not just owed to the fact that they have made particularly fascinating discoveries, but is also due to assuming controversial positions or being flamboyant in their status as a public figure. 

When looking at individual scientists, it is especially difficult to distinguish between their motives when it comes to science communication, as it is hard to recognize whether their goal is genuine communication to the public or self-promotion. 

Social media has proven to be a powerful tool to do both of these things simultaneously – performance indicators can be summed up in numbers enable comparability across the disciplinary boundaries, enhancing social media usage following this principle of quantified reputation. There has also been a noteworthy increase of the potential reach that can be achieved through the internet and altmetrics which can be controlled through quantitative indicators have been expanded. The motives of self-promotion merges perfectly with the demand for democratization, as platforms such as YouTube, Blogs, or Facebook are propagated as tools for direct communication that is not influenced by any intermediate gatekeepers, thus suggesting that scientists can genuinely communicate eye to eye with the public. What is not taken into account, however, is whether the appropriate audience is reached within the undifferentiated public. Furthermore, it must also be questioned whether social media communication offers content of sufficient quality and credibility as does communication through traditional mass media outlets. Also, there is a widespread uncritical usage of social media in the age of data capitalism which follows political and the advertising industry’s interest.

Social media communication is on the rise, with many scientists, institutes, and universities performing science communication through these channels.  Understandably so, as it offers opportunities and can be beneficial, however, it is necessary to keep some factors in mind. Major social media platforms are heavily dependent on income via advertisement fees. Of course, the advertisement industry is also present in other mass media tools, particularly newspapers, however, there is one significant difference, as journalists can operate independently next to the mass of advertisers. Social media operates on algorithms that seemingly optimize and personalize the contents for the user, which in turn means that communication is selected based on user preference. Social media communication tends to follow major opinions, creating spaces where users encounter content that reinforce their opinions and beliefs. A principle, that counters the actual intention of science communication, which is supposed to be informative, share new developments and foster critical thinking within the recipients. 

Social media platforms, however, are not neutral, as, for example, an incident with Facebook has shown where they indirectly admitted to actively influencing the „trending news“ part.

The lack of quality control on social media is a factor that definitely needs to be considered, especially seeing as the access to the medium is essentially unlimited. So, how much trust can be put into the mediums and channels?

It is certainly something to keep in mind, since social media is an important source for scientific knowledge. An important factor here is to make sure that the source of the knowledge is made known and can be considered credible. As scientists make more use of social media to share their progress, they are usually aware of the sources of the shared information. Therefore, to ensure successful, truthful science communication through these channels, it is essential to secure the credibility of communication and have a trustworthy communicator.

Source: Weingart, P. and Guenther, L. (2016). ‘Science communication and the issue of trust’. JCOM 15 (05), C01.
https://jcom.sissa.it/article/pubid/JCOM_1505_2016_C01/

https://doi.org/10.22323/2.15050301

Discussion 

If scientists wish to be effective when it comes to communicating, they need to understand the beliefs of the relevant interest groups, businesses, policy makers, and other stakeholders in discussions that are in need of scientific expertise. 

Communicating ineffectively can be detrimental to both science and society. Science depends on the support of the public, requiring the people’s values and trust in science. Properly learning how to communicate is therefore invaluable, as it can help scientists to understand and address the questions their audiences are asking.

Source: The Science of Science Communication, S.465 https://www.pnas.org/doi/epdf/10.1073/pnas.1312080110

Personal Conclusion

While the upper paragraphs are heavily focused on some of the challenges and even dangers that arise through methods of science communication, the author of this paper still believes that the newly arising channels are of great importance to the society, as there also lies so much potential in them, especially when it comes to the possibility of accessing knowledge, obtaining information with easy access, and enabling a public discourse, only to name a few. Still, the arising issues are something that need to be communicated too, as awareness when it comes to these factors will help the consumer to distinguish credible sources from non-credible ones at least to some extent. Communicating neutrally is, for sure, an immense challenge, and especially when one is working towards a cause or representing an institution, one will lean toward communicating findings in a way that benefits them in some way – be it in order to gauge a certain reaction, to strengthen an image, to secure funding, or to increase visibility. It is this author’s opinion that communicators should work on assuming more neutral and objective positions, and to be aware of the responsibility they carry when they communicate scientific knowledge to a broad public.

But also the general public has an obligation, which is to not lose their capability of critical thinking and to take on the responsibility of concerning and informing themselves properly and in-depth in order to make informed decisions.

The public needs to be aware and educated on these underlying critical topics, as they are undeniably influencing how, when and why we are being presented with certain information, and that may not be an easy task, as it has become easy to get comfortable with being fed information without even having to search for it. This, however, lacks conscious differentiation between credible and non-credible sources and puts one in danger of consuming content within a bubble that does not consider information outside of it. Sharing and obtaining knowledge requires effort from both sides – the scientific community and the general public.

The challenges of communicating science | Part 2

In light of all challenges that come with connecting science and society, it is of great importance that scientists realize their ethical obligation to produce intelligible, factual information and to inform the public about relevant findings and research results. This should allow the public to make informed decisions based on science-based, reliable data and facts. Therefore, communication in the field has to be adequate in its form in order for people to be able to use the information that is being provided. To achieve this, universities and colleges need to better train scientists in the field of communicating their research to the public. Academics, policy makers and scientists have to come up with creative ways for effective media communication, building a collaborative environment between society and science.

Quelle: The Power of Science Communication, Jucan 

https://www.sciencedirect.com/science/article/pii/S1877042814050010

With the responsibility of the field of science communication comes much food for thought, especially with nowadays’ boom of science communication. 

The following paragraphs will explore some of the challenges that have been arising with it in a couple of different fields. 

Public Relations (PR)

Another challenge is the pressure on universities and research centers to perform in order to legitimize science funding in the eye of „public accountability“. Science is nowadays expected to be presented to the public, and these expectations have led to the original meaning of science communication (the reporting of research relevant to either practical issues and/or of educational pertinence) being sidetracked by the fixation on attention. Organizations tend to work in a „push-communication“ mode, communicating findings to the undifferentiated public. While this counts as science communication, since PR and press professionals take over some of the communication of the knowledge from their institution’s scientists (as institutions often employ PR specialists for controlling communication to the outside), this practice inevitably leads to science communication being influenced by the need to achieve certain purposes, such as building an image, branding, or marketing, resulting in a conflation of science communication with institutional propaganda.

Research centers and universities have been expanding their PR and press departments, creating another stakeholder group engaged  in science communication (PR specialists and press officers) which is engaged specifically in academic institutional communication. Some institutions’ communication to the public has been taken over entirely by press officers, which in turn implies that PR is the superior method of science communication, and following the assumption that scientists themselves are not sufficiently capable to communicate with the public on an appropriate level and to leave this to communication professionals. If that would be the general practice, PR professionals would be taking over science communication to the general public and taking it away from the scientists themselves, as the public is thought to be receptive only to PR communication. 

Source: Weingart, P. and Guenther, L. (2016). ‘Science communication and the issue of trust’. JCOM 15 (05), C01.
https://jcom.sissa.it/article/pubid/JCOM_1505_2016_C01/

https://doi.org/10.22323/2.15050301

Press work

Media communication is a key factor and press professionals carry the responsibility of supplying the public with information. Depending on how well this work is done, it can either have a positive influence and prevent damage, or it itself can be the cause of damage. In order to better understand the challenges, this paragraph will focus on an example concerned with public health emergencies. According to the WHO, press work done in such emergency situations needs to be able to improve knowledge and understanding of the situation and actively framing a story before others can do so, establish an institution as the main source of expertise, to prevent rumors and misinformation, and gain support for certain endeavors. Issues can arise when, for example, long lasting events such as the pandemic influenza in Germany lead to official sources not providing information  at times, causing periods of time that are low in news. Such „empty spaces“ can be troublesome, as they tend to be filled with unofficial, misinformed and potentially damaging sources if official sources do not communicate. 

On the other hand, however, sharing too much active information is also not always perceived well, as having a constant presence of an issue present in media outlets can lead to uncertainty within the public. 

It is of great importance to communicate expert opinions that are reliable, and to decide very carefully, what should and has to be communicated to the public. Media outlets are multipliers, often defining the level of the public’s information. Information material that is created for media professionals, for example press releases, assessments of the situation or responses on frequently asked questions are often also being used by citizens and the professional public / expert audiences if they are available online. Often, press material is also the foundation for creating citizen information, and influence also the language used in such measures. Therefore, it needs to be recognized that there is a lot of responsibility falling to press and media professionals, especially when it comes to communicating swiftly.

Quelle: Sind wir gefährdet? Krisenkommunikation für ein Bundesinstitut auf dem Gebiet des Gesundheitsschutzes / Susanne Glasmacher

The challenges of communicating science | Part 1

Introduction

Society is in need of science in order to achieve economic, political, and social success. At the same time, science lives off the talents, freedom, and the resources made available by the society. Especially in time of crisis such as epidemics, financial crisis, new medicinal information or earthquakes, it is essential to have scientifically based voices be heard and to do so via professional communication – as the risk of having topics not adequately represented in the public, and with that losing their resources, trust and relevance, is rising with each day that they are not communicated well or at all.  

In order to be effective, a lot of responsibility actually falls to the researchers themselves when it comes to communicating their findings. Ideally, scientists should not only present their respective findings, but also be prepared to take the public’s needs and views into consideration. 

Source: The Power of Science Communication, Jucan 2014

Overall, it can be said that science communication relies heavily on trust – and that goes for both internal and public/external science communication. The recipients of the knowledge need to trust the source itself but also in the chosen medium that is used to communicate the knowledge. 

Source: Weingart, P. and Guenther, L. (2016). ‘Science communication and the issue of trust’. JCOM 15 (05), C01.
https://jcom.sissa.it/article/pubid/JCOM_1505_2016_C01/

https://doi.org/10.22323/2.15050301

Development & Challenges  

Over the last decades, science communication has transformed into its own industry. The historical roots of its popularization lie in the 19th century, where science started to become so specialized that it needed to be „translated“ for interested parties of the general public, a public that was fascinated by the knowledge science offered, sharing the devotion to generating knowledge for the common good. These popularizers are assumed to have been trusted just as much as science itself. 

Nowadays, however, we find ourselves in an entirely different state, no longer profiting as much from scientists, science journalists or professional popularizers who are engaged in relaying information to the public about new discoveries in research and their wider indications and significance for society. Rather, science communication has turned into an arena with various stakeholders battling for attention, seeking the power of definition due to the fact that money is an important factor in the game. Even the term „science communication“ itself has been subject to being battled for in its definition and multiple definitions of it have emerged.

Tools used for it cover an immense range, reaching from science journalism over social media, PR, museum exhibitions, social events, science centers, and much more.

This boom in the field of science communication is thought to have multiple interrelated causes. One of these causes would be the push for democratization of science. An element of this democratization would be the „engagement with the public“, a term that suggests scientists now reaching out to communicate with the common public. The demand for such outreach by scientists to communicate as much as possible with people has been increasing, attaining tremendous popularity as it is appealing to supporters of the principle of democratization and, at the same time, valuable for institutional PR (aimed at reaching as many people as possible) and political legitimation strategies (which strive for a voter majority).

Now, in principle, science is seen as the ultimate reference when it comes to reliable knowledge. Issues, however, arise, when communication of scientific contents is thought to be influenced by interests or tainted with persuasive communication methods, creating an atmosphere where people are suspicious of bias. If an average person comes to doubt the communicated contents, they are no longer able to rely on it and therefore unable to make informed decisions. As an example, if information shared about the benefits and risks of vaccination is no longer relied upon by the public, people will tend to rely on speculation or faith rather than actual knowledge. This leads us to one big challenge in the field of science communication, as with it comes a large responsibility: science communication is an extremely important link between the actual scientific knowledge and the public. How credible science itself is perceived is actually depending massively on the communication of it. 

There is an abundance of sources that supplies people with scientific information (e.g. science PR, scientists, science journalists) through different media / channels such as TV, social media, or newspapers. Now one has to remember that there are multiple actors involved in communicating science and it is assumed that these may have own underlying  interests in their ways of communication – be it generating interest in the hopes that controversial technological projects are more widely accepted, ensuring legitimacy for expenditure, or politically motivated propagandistic communication. Cases like these also identify some significant groups of stakeholders: on the one hand, there are government officials and administrators, on the other hand, we have event management firms that employ specialists in marketing or exhibition. 

Source: Weingart, P. and Guenther, L. (2016). ‘Science communication and the issue of trust’. JCOM 15 (05), C01.
https://jcom.sissa.it/article/pubid/JCOM_1505_2016_C01/

https://doi.org/10.22323/2.15050301

Science Communication online | Part 2

The following blogpost will be focused on the dissemination of the article Will Podcasting and Social Media Replace Journals and Traditional Science Communication? No, but . . ., which was published in the American Journal of Epidemiology, as it offers valuable insights into science communication that makes use of new media as a means for conveying scientific knowledge.

The digital world we find ourselves in these days is a rapidly changing landscape, with the emergence of new developments and platforms constantly redefining our ways of communication. There is a vast offer of platforms to use, with new ones continuously being added. The relevance of these tools in science communication has been increasing, offering a large-scale audience content that was previously mainly accessible within the scientific community.

The authors recognize great potential in new media usage in order to build on knowledge translation and education, as digital media can often be openly accessed and therefore more useful in reaching larger and more diverse target groups, including scientists, trainees, and the lay public than traditional forms of science communication. 

Blogging emerged as one of the first forums to relay scientific information apart from traditional channels such as scientific journals. But the digital landscape is vast and new platforms are emerging continuously. 

Looking at the topic of epidemiology, for instance, the coronavirus epidemic sparked substantial interest from the public, thus platforms such as Instagram, TikTok, Twitter (now X) or Facebook, as merely an internet connection is needed to access social media platforms and their contents, while few people have access or subscriptions to scientific journals.

Twitter, for instance, offered many ways that could be used for engaging with and disseminating scientific content. 

A widely used approach was making use of the so called „tweetorial“, which are series of tweets that provide short tutorials for certain subjects. A tweet could be 280 characters long and be accessed openly. Tweetorials are therefore a lot shorter than a conventional manuscript, as the character limit forces the authors to focus on simpler language to get the information across within this limited space. 

While a medium like that is maybe more suitable for big-picture explanations and not necessarily conducive for details study descriptions and analysis, it could be a valuable supplement to traditional approaches rather than a replacement.

Another way Twitter was utilized in order to disseminate research was the live-tweeting of, for example, seminars scientific conferences, making some of the content available for people who could not attend the events. Live-tweeting means the posting of a series of tweets about a presentation’s content in realtime, often including a shared hashtag.

A completely different approach to sharing scientific information with the public is the usage of podcasting to do so. Podcasts are recorded audios disseminated via the internet and can be replayed through browsers or in a podcast application. A lot of these podcasts are freely accessible and can be subscribed to by individuals. 

As download and offline options have emerged, offline usage presents no issue to the listener, making podcasts a popular medium, for instance while commuting, traveling, exercise or walks. 

Podcasting enables researchers to explain study results to a more diverse and larger audience than traditional methods and cover a vast number of topics across numerous disciplines such as basic science, public health, or clinical medicine. The number of listeners varies, with some podcasts reaching niche audiences, while others are being listened to by hundreds of thousands of people. 

Now, while these and other formats of science communication are rising in relevance, also the question as to why these new media are gaining influence in this field can be posed. The authors of this article assume that 2 of the biggest reasons for this occurrence: user cost and convenience. While conferences require fees and traveling costs, journals require costly subscriptions, and the contents of academic talks are frequently limited to those in personal attendance, new media formats are available at any point in time, with easy access to information. People often make use of this in „found-time“, which mans the time in between activities, for instance during travel. Free platforms are therefore highly effective when it comes to science communication and have the potential to reach larger audiences than traditional channels. 

Furthermore, new media has been contributing to the democratization of expertise, and also access to experts. International correspondence poses no issue through the worldwide availability of online platforms, allowing for engaging with experts, learning from professionals, or diversifying the field, also offering a platform for previously marginalized or excluded voices. 

The authors describe a use case for the field of epidemiology, which can surely be considered for most fields of science topics. Curricula can be expanded and made to include new media. This enables the supplementation of traditional contents via podcasts, YouTube video talks, online course lectures or tweetorials, for instance. As much of this content is available for free, it is easier to integrate into classes, as students do not have to worry about extra expenses, as would be the case with journal articles or textbooks. Also, independent student engagement in expert online discussions on relevant topics is possible with little effort. New media can further the facilitation of non-traditional paths into the respective fields, as information can be shared with those who are not up to date in the area, supplying them with current expertise and conversations. 

The commentary concludes that new media might not (especially in the near future) replace traditional methods of science communication, instead they are adding to them, augmenting, influencing, and improving traditional media. Social media is continuously finding places within the scientific community and offers great potential for future endeavors. Many journals, academic institutions, and conferences already make use of new online technologies, impacting the future of science communication significantly. 

This blog post is largely concerned with the more positive potentials of new media  science communication and will be continued in the next post with the challenges and risks that arise through its usage.

Quelle: 

https://academic.oup.com/aje/article/190/8/1625/6292357#google_vignette

The Cinematic Footprint

In a world increasingly attuned to environmental concerns, media consumption often escapes critical scrutiny regarding its ecological footprint. Nadia Bozak’s book, The Cinematic Footprint: Lights, Camera, Natural Resources, bridges this gap by investigating the film industry’s dependence on natural resources and its environmental ramifications. This blog post explores the core themes of Bozak’s work, shedding light on the hidden environmental costs of cinematic production and consumption.

The Hydrocarbon Imagination: Cinema’s Fossil Fuel Dependency

Bozak introduces the concept of the hydrocarbon imagination, a framework that underscores cinema’s reliance on fossil fuels. From celluloid film production, which traditionally used petroleum-based materials, to the energy-intensive processes of digital streaming, Bozak reveals how deeply embedded fossil fuels are in the creation and delivery of moving images. She argues that cinema, much like industrial society, has evolved in tandem with the exploitation of hydrocarbons, making the medium an unintentional yet significant contributor to environmental degradation.

Materiality of the Moving Image: A Hidden Environmental Cost

The romanticized notion of film as an ephemeral art form often obscures its material underpinnings. Bozak meticulously dissects the physical components involved in filmmaking—from raw materials used in celluloid and digital hardware to the energy expended during production, distribution, and exhibition. Through historical analysis, she illustrates how even the shift to digital technology has not absolved the industry of ecological impact; instead, it has merely transferred resource consumption to data centers and electronic waste streams.

Cinematic Case Studies: Filmmakers Engaging with Environmental Themes

Bozak anchors her arguments through case studies of filmmakers who consciously address environmental concerns. Directors like Dziga Vertov, Chris Marker, and James Benning emerge as pioneers who not only explore ecological themes but also experiment with sustainable practices in their craft. For instance, Benning’s minimalist aesthetic in landscape films showcases nature’s fragility, encouraging audiences to reflect on their environmental responsibilities.

Digital Media: An Illusion of Greener Alternatives?

The transition from analog to digital has often been touted as an eco-friendly evolution. Bozak challenges this assumption by highlighting the substantial energy consumption associated with streaming services and data storage. She cites the extensive carbon footprint of server farms, which are essential for cloud-based platforms like Netflix and YouTube. This digital infrastructure, she argues, perpetuates a cycle of energy consumption that remains largely invisible to end users.

Reimagining Cinema: Toward Sustainable Media Practices

Bozak concludes with a call for more sustainable practices within the film industry. She advocates for increased transparency regarding the environmental costs of media consumption and encourages filmmakers to adopt eco-conscious production methods. From reducing location shoot emissions to embracing renewable energy sources for data storage, Bozak outlines practical steps that can mitigate cinema’s environmental impact.

Final Reflections: A Call for Awareness and Action

The Cinematic Footprint serves as a wake-up call for both industry professionals and media consumers. Bozak’s interdisciplinary approach, blending film theory with environmental science, reveals the intricate connections between cultural production and ecological exploitation. As audiences continue to engage with media across diverse platforms, the book underscores the importance of recognizing the environmental price tag attached to our screen-centric lifestyles.

In essence, Bozak’s work challenges us to rethink our relationship with cinema—not just as an art form, but as a resource-intensive industry with tangible environmental consequences. By fostering greater awareness and encouraging innovative, sustainable practices, the film industry can evolve toward a greener, more responsible future.

Source:

Bozak, N. (2012). The Cinematic Footprint: Lights, Camera, Natural Resources. Rutgers University Press.

Customer Experience (CX) and its relation to User Experience (UX) in Product Design

Customer experience (CX) and user experience (UX) in UI/UX design are closely intertwined concepts that directly impact how users interact with products or services. While CX refers to the overall experience a customer has with a brand or company, UX specifically deals with the user’s interaction with a product or service, particularly in terms of interface and design. Here are some key insights into their relationship and how they influence each other:

1. CX Encompasses the Entire Journey; UX Focuses on Specific Interactions

  • Customer Experience (CX) refers to the cumulative experience a customer has with a brand across all touchpoints—whether it’s in-store, on a website, via customer support, or through social media interactions. It’s about how the customer feels throughout the entire process of discovering, purchasing, and using a product or service.
  • User Experience (UX), on the other hand, is more focused on the user’s experience when interacting with specific digital interfaces (websites, apps, etc.). It focuses on the ease of use, functionality, and satisfaction during the interaction with a product’s interface, and it’s a subset of CX.

2. UX Design Drives Positive CX

The design of digital interfaces directly impacts the customer’s overall experience. A well-designed interface that is intuitive, aesthetically pleasing, and easy to navigate will improve the user’s experience and contribute to a positive overall perception of the brand.

Example: If a customer is able to easily find and purchase a product through a brand’s mobile app, the smooth interaction boosts their overall customer experience with that brand. A complicated or frustrating UX, on the other hand, can lead to negative CX, causing users to abandon the process or develop negative perceptions of the brand.

3. CX and UX Are Both About Satisfaction

While UX design focuses on the user’s satisfaction during the interaction with the product, CX is about the satisfaction derived from the brand’s overall offering, including service, support, and communication. Positive experiences in both areas often go hand-in-hand.

5. Customer Feedback and Continuous Improvement

Both CX and UX thrive on continuous improvement based on user feedback. For UX design, user testing, and behavioral analysis help identify friction points, improve usability, and address user pain points. In turn, customer feedback from the broader CX perspective (e.g., satisfaction surveys, social media comments) helps refine the overall customer journey.

6. Emotion and Brand Perception

Both UX and CX heavily influence how a customer feels about a brand. UX focuses on the emotional connection a user has during interactions with the product, whereas CX involves how a customer feels about the entire brand, including its mission, communication, and product quality.

Example: A well-designed website with a simple checkout process (good UX) can make users feel empowered and positive about the brand. Conversely, if the company’s customer service is slow and unhelpful (poor CX), the overall experience may be tainted, even if the website interaction was flawless.

7. Personalization and User-Centered Design

Personalization plays an important role in both UX and CX. Personalizing digital experiences, such as recommending products based on a user’s browsing history or customizing an app’s interface to the user’s preferences, makes the interaction more relevant and engaging.

8. UX Metrics Impact CX Strategy

UX metrics such as task completion rate, user satisfaction, and time on task offer valuable insights into how users engage with a product. These metrics can inform broader CX strategies. For instance, if UX testing shows that users frequently abandon the checkout process, it signals that the CX strategy should be adjusted to address these pain points (e.g., by improving the checkout experience).

Conclusion

In summary, user experience (UX) and customer experience (CX) are deeply connected and mutually influential. UX focuses on optimizing interactions with the product’s interface, while CX encompasses the overall brand experience across all touchpoints. A seamless, enjoyable UX directly contributes to a positive CX, leading to customer satisfaction, loyalty, and advocacy. By prioritizing both UX and CX, companies can create holistic, user-centered experiences that drive long-term success.

References

Robbio Alex, User Experience Is Now Your Business Strategy, Forbes 2019

Shatny Alex, Top UX KPIs and UX Metrics to Measure the Success of Your Design, Softteco.com 2022

Marketing Success Through Augmentation

There is no such thing as a commodity. All goods and services are differentiable. Though the usual presumption is that this is more true of consumer goods than of industrial goods and services, the opposite is the actual case.

In the marketplace, differentiation is everywhere. Everybody—producer, fabricator, seller, broker, agent, merchant—tries constantly to distinguish his or her offering from all others. This is true even of those who produce and deal in primary metals, grains, chemicals, plastics, and money. Says Theodore Levitt in his marketing piece in Harvard Magazine in January 1980.

In most cases, these differences are not salient. More important are the characteristics of the expected components of the product.

The Augmented Product

Differentiation is not limited to giving customers what they expect. What they expect may be augmented by things they have never thought about. When a computer manufacturer implants a diagnostic module that automatically locates the source of failure or breakdown inside his equipment (as some now do), the product goes beyond what was required or expected by the buyer. It has become an augmented product. When a securities brokerage firm includes with its customers’ monthly statements a current balance sheet for each customer and an analysis of sources and disposition of funds, that firm has augmented its product beyond what was required or expected by the buyer. When a manufacturer of health and beauty aids offers warehouse management advice and training programs for the employees of its distributors, that company too has augmented its product beyond what was required or expected by the buyer.

These voluntary or unprompted “augmentations” to the expected product are shown in Exhibit 1 by the irregular band that surrounds the expected product.

In every case, the supplier has exceeded the normal expectations of the buyer. In the steel example, it can be done by developing better ways of fabricating and coating the product or by reducing thickness to cut weight. The seller may provide other unexpected but moderately helpful aids, such as new delivery scheduling ideas, more “interesting” terms, different ways of delivering batches so as to reduce the buyer’s handling problems and costs, and invoicing systems that give more information about the use patterns of the generic product by the buyer’s various plants, divisions, or brands.

Not all customers for all products and under all circumstances, however, can be attracted by an ever-expanding bundle of differentiating value satisfactions. Some customers may prefer lower prices to product augmentation. Some cannot use the extra services offered. Steel users, for instance, once dependent on mills for applications help and engineering support, gradually grew sufficiently sophisticated to free themselves of that dependence—a freedom which, incidentally, led to the rapid growth of independent steel distribution centers in competition with the mills.

(Now the centers, which have distinguished themselves from the mills by faster delivery on standard grades and sizes, a wider item mix, and ability to handle small orders, have augmented their product by doing more minor fabricating and adding certain specialty steel application services.)

As a rule, the more a seller expands the market by teaching and helping customers to use his or her product, the more vulnerable that seller becomes to losing them. A customer who no longer needs help gains the flexibility to shop for things he or she values more—such as price.

At this point, it makes sense to embark on a systematic program of customer-benefiting, and therefore customer-keeping, product augmentation. The seller should also, of course, focus on cost and price reduction. And that’s the irony of product maturity: precisely when price competition heightens, and therefore when cost reduction becomes more important, is when the seller is also likely to benefit by incurring the additional costs of new product augmentation.

The augmented product is a condition of a mature market or of relatively experienced or sophisticated customers. Not that they could not benefit from or would not respond to extra services; but when customers know or think they know everything and can do anything, the seller must test that assumption or be condemned to the purgatory of price competition alone. The best way to test a customer’s assumption that he or she no longer needs or wants all or any part of the augmented product is to consider what’s possible to offer that customer.

References

Marketing Success Through Differentiation by Harvard Business Review

Customer Segmentation as a Leading Line to Innovation

Customer segmentation plays a critical role in the development and success of product innovation. By understanding the different needs, preferences, and behaviors of various customer groups, businesses can tailor their products to meet specific demands more effectively. Here are some insights into how customer segmentation influences product innovation:

1. Identifying Unique Needs

Customer segmentation allows businesses to understand the unique needs of different groups. For example, a company that creates outdoor gear might segment customers based on their activity types—hikers, climbers, or cyclists. This segmentation helps the company innovate by creating specialized products, such as lightweight backpacks for hikers or weather-resistant jackets for climbers, ensuring that each group’s specific needs are met.

2. Targeted Product Features

Through segmentation, brands can prioritize the features that matter most to each customer group. For instance, if a company is targeting environmentally-conscious consumers, it might innovate by developing eco-friendly materials or sustainable packaging. Conversely, if the target audience consists of tech-savvy consumers, the focus might be on incorporating cutting-edge technology into the product (such as smart features in wearables or appliances).

3. Customization and Personalization

With advancements in data collection and analysis, companies can create highly personalized products or services. Segmentation allows brands to recognize differences not just between broad groups but also within them. Personalized products, whether through customization options or data-driven features, can lead to deeper customer satisfaction and loyalty. For example, a cosmetics brand may develop product lines tailored to different skin types or tones.

4. Pricing Strategies

Segmentation helps businesses understand the purchasing power and price sensitivity of different customer groups. Innovating with different price points for various segments can be effective. For instance, a brand may develop a premium version of a product for high-income customers, while offering a more affordable, feature-limited version for cost-conscious buyers. This type of differentiation ensures that the product appeals to a wider audience, each with their unique price expectations.

5. Innovating for Niche Markets

Customer segmentation also opens doors for innovation in niche markets. By targeting smaller, underserved segments, companies can introduce products that directly address the pain points of these specific groups. This can often lead to highly successful products that may not appeal to the mass market but become beloved by a loyal, niche customer base. For instance, a vegan snack company might innovate by offering plant-based alternatives that cater to vegan or lactose-intolerant customers.

6. Feedback and Continuous Improvement

Understanding customer segmentation enables companies to gather valuable feedback from different customer groups. This feedback can be used to drive continuous product innovation, ensuring that the product evolves in ways that align with the preferences and needs of the target market. Engaging with specific segments allows for iterative improvements and faster adaptation to changing customer expectations.

7. Differentiation and Brand Positioning

By segmenting customers, brands can position themselves as leaders in specific niches rather than trying to appeal to everyone. A company that focuses on a particular segment can innovate and differentiate its products in ways that build a strong brand identity. For example, a brand that targets athletes with high-performance gear can differentiate itself with superior functionality, design, and innovation that appeals directly to that group’s needs.

8. Creating Brand Loyalty

When companies innovate to meet the specific needs of a customer segment, they foster a sense of loyalty. Consumers are more likely to stick with a brand that they believe truly understands their needs. By innovating with a deep understanding of a particular segment, brands can not only attract new customers but also build long-term relationships that result in repeat purchases and brand advocacy.

Conclusion

Customer segmentation is integral to effective product innovation, as it helps businesses create products that resonate with specific consumer groups. Whether through tailoring features, personalizing offerings, or developing specialized solutions for niche markets, segmentation enables brands to innovate more strategically and effectively. By aligning product innovation with the distinct preferences of different customer segments, companies can enhance customer satisfaction, drive brand loyalty, and carve out a sustainable competitive advantage in the market.

References

Product Differentiation: How to Satisfy Your Customers by Linkedin