In our today’s fast paced and connected world, public places are gradually shifting from passive environments to places of interaction and engagement. As technology continues to change and improve, so too do the ways in which we experience and engage with the world around us. Public spaces are not only for physical gatherings but also serve as a platform for digital interaction, social engagement, and sensory experience. Interaction Design plays an important role in transforming these spaces.
Interaction Design vs. Experience Design
Interaction Design:
This field focuses on how individuals interact with technology, their surroundings and the environment and, most importantly, one another. Its primary aim is to improve users’ understanding of what can be done, what is currently happening, and what has just occurred. Interaction design integrates principles from psychology, design, art, and emotion to create a positive and enjoyable experience for users. 2
Experience Design:
This practice focuses on creating products, services, processes, events, and environments with an emphasis on the overall quality and enjoyment of the user’s experience. The goal is to ensure a seamless, engaging, and meaningful interaction throughout every stage of the experience. 2
How Interaction Design shapes public spaces
How people perceive the world around them is a key question in urban planning, and it’s central to Kevin Lynch’s groundbreaking book, The Image of the City (1960). In this work, Lynch explores how individuals create mental maps of their surroundings, which mirrors how user interface (UI) research looks at how people interact with digital designs.Integrating UX/UI principles into urban planning can enhance the environment by improving usability, accessibility and user experience. 3
Human-Centered Design
One of the most important reasons why Interaction Designers should be incorporated into urban planning is that architects and urban planners concentrate more on the spatial layout and functionality. Interaction Designer focus on the people who use the space. They prioritize the human needs, capabilities and behaviors first, before designing. 2
Digital integration
Public spaces are no longer just physical places. With the increasing presence of technology in our everyday lives, these spaces are also becoming more and more digital. Since it influences how people move through the city and interact with each other in public spaces we need a new approach that combines both the physical and digital dimensions – Urban Interaction Design. 4 5
Wayfinding and Navigation
Large public spaces such as parks, transfer areas and city centers can quickly become confusing and overwhelming. With an intuitive navigation system, these places are accessible and more user-friendly. Such systems could include interactive maps, apps or digital signs.
Facilitating Social Interaction
The goal in public spaces or in third spaces is to encourage people to connect — not just with the space itself, but with each other. Since Interaction Design focus on how people interact with physical and digital elements, they can help creating environments that feel alive and are adapting for the needs and wishes of the people.
Interaction design can therefore also make a small contribution to breaking loneliness and social isolation in public spaces.
Multidisciplinary Approach
However, a multidisciplinary approach between architects, urban planners and interaction designers is best. When all disciplines bring their expertise to the planning, a holistic approach can be created that combines functionality, aesthetics and the human experience. This leads to an accessible, inclusive and engaging space.
Interaction Design has the potential to reshape how public spaces come alive, become centered around people, and connect with the very people they serve. Embracing human-centered design principles, integrating digital systems, and collaborating in design enables shaping public spaces that create valuable social connections.
Sources
[1] S. Li, H. Duan, Y. Yao, W. Zhang und J. Cho, „Enhancing User Experience: A Study of Interaction Design in Coastal Public Spaces“, Asia-pacific Journal Of Convergent Research Interchange, Bd. 10, Nr. 1, S. 473–483, Jan. 2024, doi: 10.47116/apjcri.2024.01.37.
[2] D. Norman, The Design of Everyday Things: Revised and Expanded Edition. Hachette UK, 2013.
[3] J. Kiviluoto, „The lost connection between urban planning and interface design: Ideas towards a re-enactment | LAB Open“, LAB Open, 9. Oktober 2024. https://www.labopen.fi/en/lab-rdi-journal/the-lost-connection-between-urban-planning-and-interface-design-ideas-towards-a-re-enactment/
[4] „Urban Interaction Design – Civic Interaction design“. https://civicinteractiondesign.com/projects/urban-interaction-design/#:~:text=Urban%20Interaction%20Design%20is%20an,design%20approach%20from%20multiple%20perspectives.
[5] „Minor urban interaction design – Minor urban interaction design“. https://urbaninteractiondesign.nl/home/
